# Vention launches 24/7 video remote support service at PACK EXPO 2026

- Source: Robotics 24/7
- Published: 2026-10-19T17:20:00.000Z
- RoboHot: https://robohot.news/en/items/va98jhp060faatqc8nce133gz
- Original: https://www.robotics247.com/article/pack-expo-2026-vention-introduces-24-7-video-based-remote-support

## Summary

At PACK EXPO 2026 in Chicago, Vention announced the launch of a 24/7 video remote support service. When a production line goes down in the early hours, operators can start a live video session from the machine's teach pendant and connect with an automation expert within 10 minutes. The expert can join with full context, including hardware and firmware versions, real-time I/O status, and the program running on MachineMotion AI.