Can Security Robots Be Trusted? University of Michigan Study Reveals How Fairness Affects Trust in Robot Authority

Xin Ye, a doctoral student at the University of Michigan School of Information, and Professor Lionel Robert published a study in the Proceedings of the Human Factors and Ergonomics Society Annual Meeting. In an experiment with 100 participants involving a parking lot security robot, they found that interactional fairness and distributive fairness significantly increased people's trust in the authority of security robots.