How Ambi Robotics helps customers prepare for peak season: AmbiSort B series sortation system scaling and support strategy

Ambi Robotics is installing new versions of its AmbiSort sortation system at 8 sites ahead of peak season and expects customer throughput to grow 9% to 10% year over year. The company sends about half its team to sites for inspections while the other half stands by to handle issues; it also pre-positions spare parts at sites in advance and pushes AI system improvements only after controlled-environment A/B testing. Its customer service hotline is answered by the same people responsible for on-site training and repairs, in order to build customer trust.