Event

Vention launches 7×24 video remote support service

2 reports · 2 sources

At PACK EXPO 2026 in Chicago, Vention announced the launch of a 7×24 video remote support service. According to Vention, when a production line goes down in the early hours of the morning, operators can initiate a live video session from the machine's teach pendant and be connected with an automation expert within 10 minutes; the expert can engage with context including hardware and firmware versions, real-time I/O status, and programs running on MachineMotion AI. Vention says the support team will guide operators step by step and allocate appropriate resources to each request, and that 90% of issues can be resolved remotely. Palletizing and conveying ecosystems were also showcased at the same event. Vention says MachineAgent, used for customizing MachineAnalytics templates, is currently a prototype and is planned for full release in the first quarter of 2027.